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Comcast’s customer service has been having a rough time lately. What’s it like on your end when cringe-worthy calls go viral? We want to keep customers, but if someone says they want to leave, I don’t personally care. The one call that went viral [last summer], I don’t even know how that would happen that’s just not how the conversation goes down when a customer wants to cancel. If a customer is asking for a supervisor on the phone, 99 percent of the time, they’re just talking to another customer service rep who’s pretending to be a supervisor.

It’s because the customer doesn’t actually need to talk to management they’re just yelling at you and demanding to speak to someone above you. You also rarely speak with your supervisor directly it’s all through an office chat and email. How do I call Yahoo customer service. Do you have a toll free number, if so what it is? How do I contact a customer service rep at Yahoo? How do I call Yahoo customer service.

Do you have a toll free number, if so what it is?.

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We’ve all had bad customer service experiences. The ones where the representative on the phone said the wrong thing, or misinterpreted how we were feeling, or didn’t seem to pay attention to what we This same notion can be applied to a customer’s opinion of your support efforts. You build up trust with your customers, but if your service representatives let the customer down or say the wrong thing during a call, that feeling of trust and interest in prolonging the relationship may never be the same again.

To continue and build trust with customers, arm your team with these key customer service phrases they should remember on a daily basis. In your training, reiterate the intent behind each of these simple phrases and how using these can help prevent escalated situations. August You said mtuple reps you called said it would be applied.

Does this mean this is your month o Yes, I bought the phone in May, it should have been applied starting in May, I called first at the end of June, beginning of July then again at the beginning of August, all 3 times the rep assured me it would be applied to my bill, just got my most recent bill.

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Translations in context of "customer service rep" in English-Russian from Reverso Context You can discuss any of your concerns with our customer service rep, sir. And I don't want him to just think of me as a customer service rep that sits in the annex. A customer service rep that just left Pied Piper is on campus right now interviewing for a job.

We're only customer service reps, so you can imagine our salaries. I was a c-c-customer service r-rep. I can hear you now, wondering what I was expecting from a man who was willing to treat me like a dirty cubicle-girl. To which I say, I believe that a man can be a good person in the streets and a customer in the sheets.

How do predilections like mine develop? It’s just something that’s a part of me, like how some women like tall men, or some like tall men dressed like centaurs. But if I’m being honest, I remember being a little girl, listening to my dad yell at the phone about how he was never told there would be a cable installation fee even though the contract he’d signed was right in front.

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This is poor customer service. If you do not extend a credit for this, I’m going to cancel my Comcast service right now. Don’t insult your customer by telling your reps to make up B.S. Excuses to not issue a credit like you still had internet even though it wasn’t faster as you were paying for or you should have contacted us the day of even though it was at 9 PM on a Saturday evening and you were settling in for a. Check out our customer service rep selection for the very best in unique or custom, handmade pieces from our t-shirts shops.

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Keywords skits, comedy, entertainment, snl, customer service skit, key and peele, nigahiga, amazon review, acting, operator skit, job interview skit, job interview, office job, funny, return counter snl, customer service, if call center employees were honest, How to give great customer service, customer service, amazon, target, walmart. Who are customer service representatives?

What is their role in the growth and functioning of your business? What are the day-to-day activities they take care of? If you’re looking to expand your customer support team, what are the qualities you should look for in your support reps? In this comprehensive guide, you will find answers to all these questions and get a thorough idea of the duties and responsibilities of a customer service representative.

Who is a customer service representative. Tried to contact Ebay customer service today. Yes 2 hour 51 minute estimated wait. Tried the call me back link which said it had a. It's the unintended consequences of the new defect system. I bet eBay never thought they would need to enlarge the Customer Service Department.

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I would like support with helping log into my gmail account ive fogotten my password and security questions and has been locked out of my account. Can somone help me please Details. Hello, my name is bravinkavin,actually am using this gmail account to recover my password, like for real i need help i forgot my password and the number i used to activate with it i lost it please.regardless to this you can ask me anything as long as i get my gmail account, its very important to me looking back for your.

mybendfactorystores.comkavinmybendfactorystores.com that how i created it please help me please. In industries like cable, when the customer dissatisfaction is so great, it is because you feel like you are banging your head against the wall. That’s why we often blame the person on the other end of the phone, but I have been in enough of the organizations to know it is not the employee’s fault. It almost seems like the restrictions being placed on customer service reps and others on the front lines are becoming more and more absurd and aren’t actually helping customers or companies.

For example, employees at car dealerships who say they need a 10 on a satisfaction survey or else they’ll be considered to be a failure. Random and unfortunately factual posts from the life of a guy who works two customer service jobs.

Put the fucking phone down you stupid fucking idiot and watch your fucking crotch spawn.

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My banks customer service rep after she informed me of a savings account I forgot about for the past 6 years containing Uploaded Apr 16 + Report Post. I have been trying to reach customer service for months and each time I get the same message that they are experiencing difficulties. I have tried to get them to give me a call but it keeps going back to same page.

I took my credit card off and I'm sure they will contact me when it comes time for them to milk my money from me!.

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My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for Discount-Mart, where my responsibilities included handling customer merchandise returns, issuing refundsstore credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the a. There have been many successful wage-and-hour lawsuits by hourly customer service reps in call centers who were not paid for required daily tasks like booting up, logging in to multiple required programs and platforms, being on the phone with tech support, logging out of the programs and platforms, and powering down.

If this sounds familiar to you, you may be owed back wages plus liquidated damages that is, double the amount of back wages, and the employer would have to pay your legal costs and attorney fees if you prevail.

Reach out to a wage-and-hour attorney who off. Also my customer service rep was informative and worked with me according to my needs. Service was also fast.I'm a happy customer. I was seriously prepared for just about anything I mainly wrote this review for those discouraged to get their business done here. Most reviews were old so maybe they made some changes? When I was leaving a line definitely builded up. I can't even give you a rating. I scheduled an appointment for 827 from.

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The customer service rep harassed him for 20 minutes trying to ask him why he wanted to cancel his subscription and talking about how Comcast is better than other options out there. The guy basically refused to give him answers, and insisted on having his subscription cut.

Granted, the guy was being kind of a douche, but this kind of customer service is still incredibly appalling, and really shouldn't be something that ever happens at all. I understand that it's important for a company to understand the complaints of its customers, but if its customers refuse to provide this informat. The agent in the viral Comcast customer service call was doing "what we trained him to do," Comcast said.

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English US Customer Service Projects for 8 - Hello! We're looking for someone to monitor customer phone calls and text messages for our IT company. Daily tasks may include talking to customers on the phone, responding to texts, and checking cus I am experienced as a customer service rep but i am new in this homebased system. I am a diligent, outgoing Customer Service Expert with 10 years overall and 5 years of management experience. I have a passion for advisor training and development and have taken on the challenge of improving and perfecting these processes in each of the positions I have held.

Whether this included the creation or update of training materials or devising new forms of reporting to get accurate and user-friendly reports to those who would benefit from the information, I have always been driven to push for better results and more effective customer service. I have over ten years experience working from home and I've held positions in every field imaginable, from transcription to customer service rep.

I believe in letting my work speak for itself and going above and beyond for the company I'm with.

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Yes i sign in to my service acct. And select option for my laptop but not getting the channel lineup guide whats the problem? 45 - I lost my phone and im trying to get into my wechat acct. But the i dont have that phone anymore? 23 - How do i recover my emails texts i lost on my phone from my google acct. Sign in to check out what your friends, family interests have been capturing sharing around the world.

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These days, calling a customer service number and getting connected to an actual human rather than an automated answering machine can seem like a novelty. But sometimes it can turn into a nightmare as proven by tech journalist Ryan Block's call to Comcast on Monday, during which he was berated by the customer service rep when he called to cancel his service.

The rep also forcefully insists that Comcast is the top-rated service in the country. Listen for yourself Comcast issued a statement yesterday apologizing for the behavior of their rep whom Block declined to name to the public, assuring that "the way in which our representative communicated with [Block and his wife] is unacceptable and not consistent with how we train our customer service representatives.". I guess customer service isn't trained on the business model that it's finacially beneficial to keep a loyal customer over trying to shop for a new one.

I dealt with about 3 other customer service reps and all were similar or worse in behavior. I had to threaten to cancel my debit card to finally have someone cancel my membership. I heard through the grapevine y'all will automatically re-enroll people in the membership, because of that I don't trust you with my personal information.

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It is the sentence customer-service workers probably utter more than any other. And, according to one study, it has a fatal flaw They should be saying I instead of we. That suggestion runs counter to what sales representatives and other employees who deal with customers have long been trained to do. Don’t use the word I, they are told, because it is thought to make the employee sound self-centered. It should be, How can we help you? Rather than, How can I help you. The service rep proceeded to accurately describe my own password to me.

Should I report this somewhere? I'm not really sure what to do. Same surprise for me when I got back my password from AMEX over phone. For a financial institution, revealing your password by a customer service rep is a big red flag.

I would reach out to concerned authorities and do a proper disclosure. mybendfactorystores.com is the leading csgo site in the world, featuring news, demos, pictures, statistics, on-site coverage and much much more.

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At a large protest in the Midwestern US State of Michigan on Friday, catering workers for Delta Airlines at the Detroit Metro Airport demanded higher salaries and better healthcare. Michelle Bachman’s press secretary, co-wrote Trump’s inauguration address and is considered the primary architect of the current administration's anti-immigration policies, which includes the Muslim travel ban and family separation.

In November, the Southern Poverty Law Center leaked emails rife with arch anti-immigration talking points and book recommendations he sent to a writer from Breitbart News.

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Its not the same as IT used to be! Go watch face and LMS or something you fuckin zoomers! Sitting here being all narcy about how u get iois outside how. Three people were shot and wounded on Valentine's Day at a restaurant just outside Atlanta that's owned by singer Kandi Burruss. Tana Mongeau went to get lunch with Logan Paul, Jake Paul's older brother. Logan was seen giving Tana a kiss on the forehead.

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I have done sales and customer rep work also in the past. Sales is usually pretty fun and customer service is awesome if you work for a good company. I also just joined this community and I too got into coding through a bootcamp!

The bootcamp will be hard, but also try to enjoy it and embrace the learning curve! I look back to my bootcamp with so much joy, it really started my love for coding. They can’t tell you anything about YOUR account for security purposes but it’s YOUR account.

They can’t give you a corporate number for security purposes but how is that a security hazard. Cannot get in touch with a customer service rep that's real person on phone. Seemingly impossible at this point. Everything else with them has been great. He said he was from Diofund's customer service the seller of the shirts I bought on AliExpress and tried to contact me via email, but I thought that had been taken care of.

This was beyond scary that he messaged my address without any introduction as to who he was, but I feel so unsafe that the company shared my private information like this. I'm not sure how to remedy the situation when a random supposed customer service rep is throwing around my information. It could've not even been me but he was openly messaging where a buyer lived! I'm never using this site agai.

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I wish I could say that customer service experiences like the ones I regularly encounter with PillPack are the norm, but we all know they’re not. By embracing three very simply concepts, your company can be on its way to providing a greater level of customer service whether on the phone, web chat or even social media. Customer service reps dealing with disputed charges will try to "negotiate" with you and you only have a chance at legitimate recourse if you record all your calls with them.

I don't think the grave is big enough yet. Oh, but if you're recording your call, you may want to pay attention to the local laws about such things. Filed Under customer service, recording phone calls Companies comcast. If you liked this post, you may also be interested in.

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Great Customer Service Quotes. "We don't want to push our ideas on to customers, we simply want to make what they want." Laura Ashley. "I believe in the power of recognition and empowerment leading to great employee engagement.

And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service." Herve Humler. "When you assume negative intent, you're angry. Actually I just looked at the corrected report. My status date changed from 1205 tp 9 What will this do if anything. Customer service representatives are employed by nearly every industry.

They serve as liaisons between the companies or organizations they work for and their customers. Customer service representatives work by phone, letter or Internet to respond to inquiries, provide information, handle complaints, offer guidance, adjust or update accounts and attempt to resolve problems.

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Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US. Here's a link to this great service. Instant Repair Help over the Phone. It looks like you have a distinctive ring service from your phone company. Change the ring pattern of your fax to its assigned ring pattern double or triple ring.

It could be assigned to 'all rings' right now, that's why your fax is picking up your landline calls as well. Effective training of the customer service staff or anyone that interacts with customers is critical for small-business success.

This means ongoing coaching on what to say and, perhaps more importantly, what not to say when a customer calls. What are some examples of things reps shouldn't say, but often do?

This is becoming the standard reply when a customer says thank you.

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UPDATE on June 30, I still have not gotten an answer to this post updated because I did get an email from Microsoft with a menu of links update for no response, update for thanks for a response, and a link to customer satisfaction survey - oh, the irony. You can follow the question or vote as helpful, but you cannot reply to this thread. The rep tried to reach the customer a few times to go through the canceling procedure but the calls weren't answered." Tellefson said that if company officials tried to contact him after what he thought was his successful cancellation, they didn't leave any messages.

Either way, Galimanis said that based on Tellefson's appeal to SOS, "we will confirm that he does in fact want to cancel and will reverse the charges, even though there is a procedure that we generally like to go through. The customer currently has a zero balance and owes nothing further." Telle.

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Read all my fuckin nicknames i- from the story by screamsinkorean? I have shitloa all my fuckin nicknames i-. You won’t be able to read this whole story since Paid Stories aren’t available in your country yet. Customer complained about a rotisserie chicken - got half way through his rant and clocked my name badge.

Accused me of taking the p deliberately. Yeah, like I carry an assortment of product name badges just to mess with you." 3. Mr Chicken's tale was retweeted nearly 10, times and liked over, times after being shared to TwitterCredit TwitterStevenChicken.